Returns Policy:
We aim to ensure your satisfaction with every purchase. If you need to return an item, please carefully review our return policy below.
Return Authorization Required
Items may not be returned without prior authorization from Ahearn & Soper Inc. To initiate a return, please request a Return Authorization (RA) by emailing us at customerservice@ahearn.com.
Include the following information in your request:
- Transaction reference number
- Item SKU(s) and quantity
- Reason for return
Return Authorization Conditions
- Return Authorizations are valid for 30 days from the issue date.
- Items returned after 30 days will not be accepted.
- Restocking charges may apply and will be outlined in the RA document.
- Shipping charges are non-refundable.
Non-Returnable Items
- Opened or unsealed packaged software
- Software delivered via electronic download
Return Instructions
- Items must be clearly labeled with the Return Authorization Number
- Products must be in original packaging, complete, and as specified
- Freight must be pre-paid unless otherwise noted
Customers are responsible for any damage that occurs during return shipping unless otherwise specified.
Inspection and Credit
Returned goods will be inspected upon arrival. Credit will only be issued if the following conditions are met:
- Goods are received in the specified condition
- Goods match the items listed on the Return Authorization
No credit will be issued for incomplete, damaged, or late returns.
Agreement to Terms
By returning goods with an issued Return Authorization, the customer agrees to all terms and conditions outlined in the RA document, including applicable restocking fees.
Shipping:
Delivery shall take place and title shall pass to the Customer when items ordered are placed in the possession of a carrier, packed and ready for shipment, at our warehouse facility in Toronto, Ontario. Risk of loss and responsibility for shipping charges shall pass to the Customer on delivery. Ahearn & Soper Inc. will select the carrier and type of conveyance in conformity with its standard commercial practices
The prices quoted herein do not include Insurance while freight is in transit from Toronto, Ontario to the destination requested by the customer. It is the Customer's responsibility to claim for any damage or loss directly with the carrier, although Ahearn & Soper Inc. will provide any reasonable help or assistance necessary.
Delivery to destinations outside of Canada & United States is not available.